AI Essentials
Build essential AI assistant skills for the workplace.
What you will learn
This course is built around practical, job-ready skills — not just theory.
Understand Generative AI & Chatbots
Learn what generative AI is, how large language models power AI assistants, and where these tools fit in your day-to-day work. Recognize their strengths, limitations, and uncertainty.
Create Effective Prompts
Develop prompts that clearly communicate purpose, context, personas, and constraints. Write concise, focused prompts that help AI assistants deliver better, more relevant responses.
Avoid Hallucinations & Verify Outputs
Understand why AI tools sometimes produce inaccurate information and apply simple verification strategies to check and refine responses.
Work in Conversational Loops
Improve results by treating AI interactions as ongoing conversations. Use prompt chaining and iteration to build on previous responses and maintain continuity.
Use AI Responsibly with Sensitive Information
Recognize when inputting information into AI tools is risky, including sensitive, personal or proprietary data. Connect your behavior to your organization's AI policies, data privacy, and security expectations.
Identify Practical AI Use Cases
Spot high-value opportunities to use AI assistants in your daily workflows, streamline routine tasks, overcome "blank page" moments, and support better decision-making.
Gain practical, confidence-boosting skills to use AI assistants effectively, efficiently, and responsibly so you can work smarter in your daily role.
No prior experience required — designed for professionals new to AI assistants.
Ready to start?
Our team will walk you through enrollment, scheduling, and everything you need to get started.
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