CCNP (5 PAPERS) – VOICE
Duration: 40 hours
Implementing Cisco Unified Communications Manager, Part 1 Version 8.0 (642-447)
Exam Description: The Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) version 8.0 642-447 exam is a 90-minute test with 65−75 questions that are associated with the Cisco CCNP® Voice certification. This exam tests a candidate’s skills in installing and configuring a Cisco Unified Communications Manager solution in a single site and focuses primarily on Cisco Unified Communications Manager Release version 8.0, the call routing and signaling component for the Cisco Unified Communications solution. Candidates can prepare for this exam by taking the Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) version 8.0 course. The exam is closed book and no outside reference materials are allowed.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Perform Initial Setup of a Cisco Unified Communications Manager Cluster
22%
- Describe Cisco unified communications manager cluster architecture
- Describe Cisco unified communications manager redundancy designs
- Describe the requirements for Cisco unified communications manager use of DHCP, TFTP, DNS, and NTP
- Determine the services necessary to support a Cisco unified communications manager deployment and activate the appropriate services
Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling
17%
- Configure a Cisco unified communications manager group
- Configure Cisco unified communications manager profiles and device pools
- Configure Cisco unified communications manager templates
- Manage phones and users using Cisco unified communications manager bulk administration tool
- Describe the tool for auto-registered phones support functionality
Describe and Configure a Route Pplan for Cisco Unified Communications Manager to Support Off-Net Calling
30%
- Describe Cisco unified communications manager digit analysis
- Implement gateways
- Configure route patterns
- Configure route lists and route groups
- Implement toll-fraud prevention
- Configure digit manipulation
- Describe the functions and usage of calling search spaces and partitions
- Implement calling privileges
Describe and Configure Cisco Unified Communications Manager Media Resources
25%
- Describe media resources
- Configure meet me conferencing and software conferencing resources
- Configure music on hold
- Configure media resource groups and media resource group lists
Describe and Configure the Cisco Unified Communications Manager to Support Features and Applications
- 6%
- Configure IP phone services
- Configure Cisco unified communications manager native presence features
Implementing Cisco Unified Communications Manager, Part 2 Version 8.0 (642-457)
- Exam Description: The Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) version 8.0 642-457 exam is a 105-minute (one hour and 45 minutes) test with 55−65 questions that are associated with the Cisco CCNP® Voice certification. This exam tests a candidate’s skills in implementing a Cisco Unified Communications Manager solution in a multisite environment, applying a dial plan for a multisite environment, configuring survivability for remote sites during WAN failure, and implementing solutions to reduce bandwidth requirements in the IP WAN. Candidates can prepare for this exam by taking the Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) version 8.0 course. The exam is closed book and no outside reference materials are allowed.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe and Implement Centralized Call Processing Redundancy
- 12%
- Describe device fail over
- Configure call survivability
- Configure Cisco unified survivable remote site telephony operation
- Configure Cisco unified communications manager express to provide redundancy
- Configure MGCP fallback operation
- Verify redundancy operations
Describe and Configure a Multi-Site Dial Plan for Cisco Unified Communication Manager
- 29%
- Describe the issues with multi-site dial plans
- Describe the differences between the various gateways and trunk types supported by Cisco unified communication manager
- Implement trunks
- Describe globalized call routing
- Implement a numbering plan for multisite topologies
- Configure tail end hop off
Implement Call Control Discovery and Cisco Inter Company Media Exchange
- 21%
- Configure service advertisement framework forwarder
- Configure service advertisement framework client control
- Configure service advertisement framework call control discovery
Implement Bandwidth Management and Call Admission Control
27%
- Configure regions
- Implement transcoders and MTPs
- Configure locations
- Implement RSVP agents
- Implement SIP precondition
- Describe functionality of a gatekeeper
- Implement gatekeeper-based call admission control
- Configure automated alternate routing
- Configure multisite music on Hold
Implement Mobility Features
- 11%
- Configure Cisco unified communications manager device mobility
- Configure Cisco extension mobility
Troubleshooting Cisco Unified Communications Version 8.0 (642-427)
Exam Description: The Troubleshooting Cisco Unified Communications (TVOICE) version 8.0 (642-427) exam is a one-hour and 55-minute test with 55–65 questions that are associated with the Cisco CCNP® Voice certification. This exam tests a candidate’s knowledge and skills required to troubleshoot Cisco Unified Communications systems and solutions in different deployments. In addition, the exam tests a candidate’s knowledge of troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified Communications Manager and the new version 8.0 features such as Call Control Discovery, SIP Precondition, and Extension Mobility Cross Cluster, as well as dial plan troubleshooting including globalized call routing. Candidates can prepare for this exam by taking the Troubleshooting Cisco Unified Communications (TVOICE) version 8.0 course. The exam is closed book and no outside reference materials are allowed.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Apply the Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues
9%
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
Identify Aavailable Tools to Operate and Troubleshoot a Unified Communications System
7%
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot Registration Issues
7%
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
Troubleshoot Call Setup Issues
22%
- Troubleshoot inter-site call setup issues
- Troubleshoot intra-site call setup issues
- Troubleshoot off-net call setup issues
Troubleshoot Database Issues
4%
- Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange
12%
- Troubleshoot service advertisement framework forwarder issues
- Troubleshoot service advertisement framework client control issues
- Troubleshoot service advertisement framework call control discovery issues
Troubleshoot Application Issues
16%
- Troubleshoot Cisco extension mobility issues 3
- Troubleshoot Cisco unified communications manager device mobility issues
- Troubleshoot Cisco unified mobility issues
Troubleshoot Media Resources
10%
- Troubleshoot music on Hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot Voice Quality Issues
13%
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
Implementing Cisco Unified Communications Voice over IP and QoS Version 8.0 (642-437)
Exam Description: The Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) version 8.0 (642-437) exam is a 90-minute test with 60−70 questions that are associated with the Cisco CCNP® Voice certification. This exam tests a candidate’s knowledge of how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express, and QoS in voice network architecture. Candidates can prepare for this exam by taking the Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) version 8.0 course. The exam is closed book and no outside reference materials are allowed.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe a Dial Plan
13%
- Describe a numbering plan
- Describe digit manipulation
- Describe path selection
- Describe calling privileges
Describe the Basic Operation and Components Involved in a VoIP Call
16%
- Describe VoIP call flows
- Describe RTP, RTCP, cRTP, and sRTP
- Describe H.323
- Describe MGCP
- Describe skinny call control protocol
- Describe SIP
- Identify the appropriate gateway signaling protocol for a given scenario
- Choose the appropriate codec for a given scenario
- Describe and configure VLANs
Implement Cisco Unified Communications Manager Express to Support Endpoints using CLI
11%
- Describe the appropriate software components needed to support endpoints
- Configure DHCP, NTP and TFTP
- Describe the differences between the different types of ephones and ephone-dns
- Configure Cisco unified communications manager express endpoints
Describe the Components of a Gateway
9%
- Describe the function of gateways
- Describe DSP functionality
- Describe the different types of voice ports and their usage
- Describe dial peers and the gateway call routing process
- Describe codecs and codec complexity
Implement a gGateway
13%
- Configure analog voice ports
- Configure digital voice ports
- Configure dial peers
- Configure digit manipulation
- Configure calling privileges
- Verify dial-plan implementation
- Implement fax support on a gateway
Implement Cisco Unified Border Element
9%
- Describe the Cisco unified border element features and functionality
- Configure Cisco unified border element to provide address hiding
- Configure Cisco unified border element to provide protocol and media interworking
- Configure Cisco unified border element to provide call admission control
- Verify Cisco unified border element configuration and operation
Describe the Need to Implement QoS for Voice and Video
11%
- Describe causes of voice and video quality issues
- Describe how to resolve voice and video quality issues
- Describe QoS requirements for voice and video traffic
Describe and Configure the DiffServ QoS Model
18%
- Describe the DiffServ QoS model
- Describe marking based on CoS, DSCP, and IP Precedence
- Configure layer 2 to layer 3 QoS mapping
- Describe trust boundaries
- Configure trust boundary on Cisco switches
- Describe the operations of the QoS classifications and marking mechanisms
- Describe low latency queuing
- Describe the operations of the QoS WAN Link Efficiency mechanisms
- Enable QoS mechanisms on switches using auto QoS
- Configure ilow Latency queuing
Integrating Cisco Unified Communications Applications Version 8.0 (642-467)
Exam Description: The Integrating Cisco Unified Communications Applications (CAPPS) version 8.0 (642-467) exam is a 75-minute test with 65−75 questions that are associated with the Cisco CCNP® Voice certification. This exam tests a candidate’s knowledge of how to integrate the new Cisco Unified Communications applications, which are part of the new version 8.0 Cisco voice software. Candidates can prepare for this exam by taking the Integrating Cisco Unified Communications Applications (CAPPS) version 8.0 course. The exam is closed book and no outside reference materials are allowed.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Configure Cisco Unity Connectio
32%
- Choose the appropriate desktop messaging interface for client machines
- Integrate Cisco unity connection and Cisco unified communications manager
- Configure Cisco unity connection system settings
- Describe call management options
- Configure call routing options
- Configure audio text applications
- Configure Cisco unity connection partitions and search spaces
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco unity connection
- Troubleshoot Cisco unity connection
Configure Cisco Unity Express using the GUI
23%
- Choose the appropriate desktop messaging interface for endpoints
- Integrate Cisco unity express and Cisco unified communications manager express
- Configure Cisco unity express system settings
- Configure auto attendant
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco unity express from Cisco unified communications manager express
- Troubleshoot Cisco unity express
Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
15%
- Describe VPIM
- Configure VPIM on Cisco unity connection
- Configure VPIM on Cisco unity express
Implement Cisco Unified Presence solution
30%
- Describe the function and operation of Cisco unified presence
- Describe Cisco unified presence solution components
- Describe the Cisco unified presence solution communication flows
- Configure Cisco unified communications manager for integration with Cisco unified presence
- Integrate Cisco unified presence with Cisco unified communications manager
- Integrate Cisco unified presence with Cisco unified communications applications
- Troubleshoot Cisco unified presence