CCNA - VOICE
Duration : 40hrs
Describe the characteristics of a Cisco Unified Communications solution
- Describe the Cisco Unified Communications components and their functions
- Describe call signalling and media flows
- Describe quality implications of a VoIP network
Provision end users and associated devices
- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified Presence
- Verify user features are operational
Configure voice messaging and presence
- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified Presence
- Configure Cisco Unified Presence
Maintain Cisco Unified Communications system
- Generate CDR and CMR reports
- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
Provide end user support
- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications